Since virtually all repairs of any real complexity require the machine to be sent off to Apple, you can expect to be without your computer for anywhere from 3-10 days. What most service providers won't tell you, though, is that you may have other options.

As is often the case, you probably can't afford to be "down" a machine. Escape can often suggest workarounds that will allow you to delay the repair to a more convenient time. Perhaps the part that's failed is a common one, like a hard drive, and going ahead and purchasing a replacement -- even though your computer is under warranty -- is worth it so you can minimize down time and avoid further disruption. Sometimes you may even have an acceptable substitute part laying around your business. Escape will present you with all your options.